Parts and Service

CAN I ORDER ADDITIONAL PARTS?

CAN I ORDER A DIFFERENT SIZE STRAP?

CAN I ORDER ADDITIONAL LINKS FOR MY BRACELET?

CAN YOU TELL ME IF MY WATCH IS AUTHENTIC?


Can I order additional Parts?

You can order additional parts for your watch by contacting Customer Service. Please contact us at 1.800.810.2311 Monday - Friday, 9am to 5pm EST (except major holidays) or at www.mgiservice.com. We accept Visa, Mastercard and American Express.

With the exception of straps, bracelets and links, only Authorized Service Centers are permitted to purchase Movado brand watch parts.

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Can I order a different size strap?

Yes, depending on the watch style, you can order a different size strap. Please contact Customer Service for price and availability. We accept Visa, Mastercard and American Express.

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Can I order additional Links for my bracelet?

Yes, if you need additional links for your watch, please contact Customer Service for price and availability. We accept Visa, Mastercard and American Express.

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Can you tell me if my watch is authentic?

We are unable to verify or determine authenticity by a serial number, style number or model number. If your watch was not purchased from an Authorized Retailer, we cannot verify authenticity without physical examination of your timepiece in most cases. When you purchase one of our watches, it should be accompanied by an embossed warranty card that contains the Authorized Retailer's name. Please note: A watch purchased from an unauthorized retailer is not covered by our manufacturer's limited warranty.

If you would like MGI to examine your watch for authenticity, please download, complete and send a Repair and Service Request Form along with your watch to MGI for review.

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