Warranty Information

Movado
2 year limited warranty

Movado will, within two (2) years from date of purchase, repair or replace (at Movado’s option), the movement of your Movado watch free of charge if such movement proves to be defective in material or workmanship under normal use. The finish on Movado galvanic gold-plated, ion-plated and PVD-finished watches will be warranted for a period of five (5) years against flaking and peeling only; scratching/erosion due to normal wear and tear is not covered. The case and/or bracelet will be refinished or replaced (at Movado’s option) should such finish prove to be defective in material or workmanship. This warranty does not cover batteries, straps, bracelets, cases or crystals, nor does it cover damage arising from normal wear, scratches, accidents or misuse, or from any alteration, service or repair performed by any party other than Movado Watch Company or one of its Authorized Service Centers. This warranty is void if the timepiece was not purchased from an Authorized Movado Dealer, as evidenced by a valid warranty card or proof of purchase. To be valid (for watches purchased from any authorized dealer in North America), the warranty card must be embossed with the name of the Authorized Movado Dealer, as well as dated and signed by that dealer. To be valid (for watches purchased from any authorized dealer outside North America), the warranty card must be duly completed, dated and stamped by the authorized Movado Jeweler. This warranty gives you, the consumer, specific legal rights. You may also have additional legal rights under applicable law which may vary from State to State and Country to Country, and which are not affected by the terms of this warranty. Please address any Movado Warranty claim to a Movado Authorized Service Center. For the most current and complete listing, visit www.movado.com.

 

ESQ Movado
2 year limited warranty

ESQ Movado will, within two years from date of purchase, repair or replace, at ESQ Movado’s option, the movement of your timepiece free of charge if such movement proves to be defective in material or workmanship under normal use. This warranty does not cover damage or defects arising from accidents, misuse or neglect, or from any alterations, service or repair performed by any party other than ESQ Movado or an authorized ESQ Movado service center. This warranty does not cover batteries, straps, bracelets, crystals, or cases; and is void if the timepiece was not purchased from an authorized ESQ Movado dealer. Any other warranty provided by the retailer, is entirely their responsibility. No person or company is authorized to change the terms of this warranty. This warranty gives the consumer specific legal rights. He/she may also have other statutory rights which may vary from state to state, and country to country.

 

Common Warranty/Service Questions

Can my local jeweler service my watch?

The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by such person or business. Therefore, we encourage consumers to send watches that are under warranty to one of our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.

If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistant testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any outside service providers and may not be able to repair any potential damage caused by such service providers.

 

Do I need to register my warranty card with you?

We encourage you to register your watch with us. To register your watch on the MGI Repairs Portal, you need to first create an account on the Portal. To do this, please visit www.mgiservice.com, select the appropriate brand, and click on ‘Create My Account.’ Please refer to the User Guides for further assistance.

We recommend you keep both your warranty card and sales receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer.

Please note, 'valid warranty cards' must have the Authorized Retailer's name embossed on the front, must be signed by the Retailer, and must have the date of purchase indicated.

 

What is the warranty period for my watch?

Movado and ESQ Movado watches come with a 2 Year Limited Warranty.

 

Do I get an additional warranty after you repair my watch?

If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.