FAQs

General FAQS

01. WHAT IS A "SWISS" WATCH?

Movements made in Switzerland, where watchmaking began centuries ago, enjoy a reputation throughout the world today for their superb craftsmanship, innovative design and prestige. Incorporating only the highest quality materials, they are also recognized for their accuracy and reliability. Whether mechanical or quartz, a Swiss made watch movement is synonymous with exceptional reliability and performance. If a watch’s movement was made in Switzerland, then Switzerland is considered the country of origin for that watch. All Movado watches, except for digital touch-screen models, have fine Swiss made movements.
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02. HOW CAN I FIND AN AUTHORIZED MOVADO RETAILER?

Authentic Movado watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine Movado watch – and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid Movado warranty/guarantee.
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03. HOW DO I KNOW IF AN ONLINE RETAILER IS AN AUTHORIZED MOVADO RETAILER?

To locate authorized retailers in your area, click here. 
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04. WHAT IS THE DIFFERENCE BETWEEN AN AUTOMATIC AND QUARTZ WATCH?

An automatic watch movement, also known as a self-winding mechanical movement, releases energy from a coiled mainspring through a series of gears and wheels that drive the watch hands. Unlike a manual mechanical movement, it does not require regular hand-winding – the arm motions of the wearer during normal daily activities are usually sufficient to keep the movement running. In a battery-powered quartz movement, technology developed in the 1960’s, time is “tuned” to and precisely measured by the extremely rapid and consistent vibrations of a quartz crystal.
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05. WHAT IS THE DIFFERENCE BETWEEN A CHRONOGRAPH AND CHRONOMETER WATCH?

A wrist-worn timepiece with a stop-watch function – a timer that can be started and stopped to measure the duration of an event – is called a chronograph. It may have a mechanical or quartz movement. A chronometer is a fine Swiss made mechanical timepiece that has met very high standards of accuracy, as set and certified by the COSC, an official watch institute in Switzerland.
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Warranty FAQS

06. HOW DO I KNOW IF MY MOVADO IS REAL?

Authentic Movado watches are sold exclusively through our network of authorized retailers around the world. To locate authorized retailers in your area, click here. By purchasing from an authorized retailer, you can be assured that you are investing in a genuine Movado watch and that it is not counterfeit, modified or a second-hand item presented as new merchandise. Only watches purchased through an authorized retailer are accompanied by a valid Movado warranty/guarantee.
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07. SHOULD I REGISTER MY WATCH WITH MOVADO?

We encourage you to register your watch with us. To register your watch on the MGI Repairs Portal, you need to first create an account on the Portal. To do this, please visit www.mgiservice.com, select the appropriate brand, and click on ‘Create My Account.’ Please refer to the online User Guides for further assistance.

We recommend you keep both your warranty card and sales receipt in a safe place after purchase. To provide service under the warranty protection guidelines, we require documentation in the form of a valid warranty card from an Authorized Retailer or proof of purchase in the form of a sales receipt from an Authorized Retailer.

Please note that in North America, 'valid warranty cards' must have the Authorized Retailer's name embossed on the front and be signed by the Retailer. Outside of North America, 'valid warranty cards' must be stamped by the authorized jeweler. Both cards must have the date of purchase indicated.
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08. WHAT IS THE WARRANTY ON MY MOVADO?

Movado watches come backed by a 2-Year Limited Warranty. To learn more about Movado’s 2-Year Limited Warranty, click here.
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09. DO I GET AN ADDITIONAL WARRANTY AFTER YOU REPAIR MY WATCH?

If Movado Group Inc. (MGI) performs any service on your watch (other than providing an estimate) we warranty the work for one year.
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Care FAQS

10. HOW DO MAGNETIC FIELDS AFFECT MY MOVADO?

The exposure of your watch to strong magnetic fields will affect its time keeping and may cause it to stop. A quartz watch will resume working with original accuracy when it is removed from the magnetic field. A mechanical watch may require demagnetization.
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11. IS MY BRACELET SCRATCH-PROOF OR SCRATCH-RESISTANT?

A watch may be made of a scratch-resistant material; however no material is truly scratch-proof. Therefore, please follow these steps when handling your watch:

• Wrap your watch in a soft cloth prior to placing it on any hard surface.

• When possible, store your watch in the original box/case.

• Avoid dropping the watch in a drawer or jewelry box, to prevent it from being scratched by coming in contact with other pieces of jewelry.

• Avoid wearing your watch during high-risk activities, for example, when lifting or moving heavy objects or engaging in sports activities.

• Avoid wearing your watch on the same wrist as another piece of jewelry. They could rub against and scratch each other.
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12. WHAT IS THE BEST WAY TO CLEAN MY MOVADO?

Clean your watch regularly by wiping it with a soft cloth dampened with fresh water, especially after exposure to seawater.

To maintain water resistance, yearly maintenance is required. The gaskets and crown which seal the case are subject to wear and deterioration under normal use. These parts should be inspected and replaced as needed each time the watch is opened for service, including battery changes.

Information on cleaning and caring for Movado watch straps is offered below.
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13. HOW DO I CARE FOR MY MOVADO WATCH STRAP?

While the life span of a watch strap depends on your care and wearing habits, as well as the climate in which you live, proper care will extend its life.

Leather straps should be kept dry. Exposure to water may cause a leather watch strap to become brittle and eventually break. To preserve the finish of the leather, contact with perfumes should be avoided. Following exposure to chlorinated or salt water, gently damp wipe your leather strap with fresh water, and air dry.

To help preserve the natural elasticity and quality of a Series 800 ThermoResin™ or XTremeResin™ strap, rinse it using a soft cloth soaked in fresh water following exposure to salt water, chemicals or abrasive substances.
Use warm water and a neutral pH soap applied to a soft cloth to gently clean a white Series 800 ThermoResin™ strap or a Movado Master white rubber strap; then wipe with a second clean cloth dipped in warm water, or rinse carefully under warm running water. Contact with acetone and ethyl alcohol should be avoided.

A natural gum rubber or “rubber cement pick-up” (found in art supply stores) may be used to remove most surface stains from a Movado BOLD coated white leather strap or white TR90/silicone bracelet. Simply rub the natural gum gently across the soiled area until the strap/bracelet is clean.

For stains that have penetrated the surface of a white Movado BOLD strap or bracelet, organic solvents like Zymol liquid leather cleaner or Columbus gel super cleaner, a de-inking roller (ethyl alcohol and propylene ink remover) or an ethyl alcohol-based solution such as Purell hand sanitizer (62% ethyl alcohol) may be used. Wipe soiled area with a soft wet cloth, then dampen a cotton ball or soft clean white cloth with the cleansing solution, and rub soiled area gently. Repeat 2 to 3 times until stain disappears. Please test for color fastness on inside surface before applying any solution. For best results, treat all stains/soil promptly.
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14. CAN I SWIM AND SHOWER WHILE WEARING MY MOVADO?

Most watches are water-resistant. NO WATCH is truly waterproof. A water-resistant watch has gaskets which together with the crown and crystal help seal the case against average water pressure at a stated pressure or depth. A watch that is water resistant to 3ATM, for example, is built to withstand the average pressure (3 atmospheres) occurring at 99 feet or 30 meters below the ocean's surface.

All Movado watches are tested to meet international standards for water resistance. However, unless the watch is labeled as a diver's watch, we do not recommend swimming with it.

Watch seals are generally designed to withstand only casual contact with water, such as splashes of water and rain.
We also do not recommend you shower, enter steam rooms, or bathe while wearing your watch. Many agents, including steam, soap, mildew, salt water, perfume and chlorine can get into the watch, and if not cleaned immediately, the gaskets and seals can break down over time, allowing dust or moisture to penetrate the case and potentially damage the moving components of your watch.

Finally, you should never pull out the crown or operate any chronograph or special function pushers/buttons on your watch when it is wet or under water.
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15. HOW DOES DUST AFFECT MY MOVADO?

Even a small particle of dust is enough to stop the watch. Dust can enter a watch if the case, crystal or crown is not intact. A loose, chipped or cracked crystal should be replaced immediately to prevent this from occurring. If you do not wear your watch for a long period, store it in its original box, in a dry place.
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16. DO I NEED TO WIND MY AUTOMATIC (SELF-WINDING) MOVADO WATCH?

Mechanical watches with automatic movements have a spring that is wound by the normal, daily motion of the wearer's arm. The arm movement causes a rotor inside the watch to transmit motion (energy) to the barrel, thus winding the mainspring.

An important feature of every automatic watch is its "power reserve" – the amount of time it can remain idle before the mainspring uncoils and the movement runs out of power. If the power reserve is exhausted because the watch has not been worn for an extended period of time, you can wind the movement by hand (approximately 20 turns of the crown) to create an initial power reserve – but to maintain the power reserve, the watch must be worn continuously and actively. If you plan on wearing your watch daily, you may want to manually wind it once every two weeks to keep the wheels in motion and the oil from drying out. If you do not plan on wearing it daily, we advise you to wind the watch about three times a week to ensure continuous operation. Finally, if you do not wear your automatic watch daily, you may want to use a winding box. This box mimics the natural motion of your arm to keep your automatic watch running.

In contrast, a watch with a "manual" mechanical movement must be hand-wound daily by turning the crown to ensure its continuous operation – and if it stops, it must be wound by hand.
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17. DO I NEED TO WIND MY QUARTZ (BATTERY) WATCH?

No, the movement of your quartz watch is powered by a battery. If your watch is losing time, the battery may need to be replaced or the movement itself may need service.
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18. WILL PULLING OUT MY STEM/CROWN EXTEND THE LIFE OF THE BATTERY?

We do not recommend pulling out your stem/crown to try to extend the life of your battery. In addition to exposing the movement to dust and moisture, which can cause it to malfunction, pulling out the stem will not prolong battery life. Pulling the stem out simply disengages the hands from the movement; the movement continues to run and the battery's power is still being depleted.
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Service & Repairs FAQS

19. HOW DO I GET MY MOVADO REPAIRED?

Movado recommends having your timepiece serviced at one of our authorized after-sales service centers. We are pleased to offer the following options for your convenience:

1. MGI ONLINE: Please visit our after sales service website www.mgiservice.com/movado. Once you have created an account with a user ID and password, you may initiate the repair of your Movado.

2. MGI MAIL ONLY-- No walk-in service at this address:
MGI
109 State Street
Moonachie, NJ 07074
1-800-810-2311

If you are sending your watch to our Moonachie facility, please download the MGI Repair and Service Request Form to complete and enclose with your watch. Be sure to include your warranty card if your watch is still covered. Download the repair and service request form.

3. MGI DROP OFF ONLY – Do not mail watches to this address:
Movado Group, Inc.
650 From Rd., Third Floor (Mack Cali II)
Paramus, NJ 07652

Hours: Mon-Fri, 9 AM – 4:30 PM prevailing Eastern Time

Be sure to bring your warranty card if your watch is still covered.

4. MOVADO AUTHORIZED SERVICE CENTERS: To locate authorized Movado Service Centers in your area, click here.
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20. CAN MY LOCAL JEWELER SERVICE MY WATCH?

The warranty on all of our watches states that we will not accept watches for repair under warranty if someone other than a Movado Group Inc. (MGI) Authorized Service Center opens the watch. The warranty will be considered void and of no effect if the watch is opened by any such person or business. Therefore, we encourage consumers to send watches that are under warranty to one of our Authorized Service Centers. Please note: An Authorized Retailer is NOT necessarily an Authorized Service Center.

If a watch is no longer under warranty, anyone who has proper technical training and equipment (including water-resistance testers) may perform repairs on our products. However, the ultimate responsibility is with the service provider. MGI is not responsible for the work of any outside service providers and may not be able to repair any potential damage caused by such service providers.
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21. HOW OFTEN SHOULD I GET MY MOVADO SERVICED?

To ensure your watch remains water resistant, we recommend inspection and maintenance of the case seals and gaskets every 2 to 3 years. This maintenance will help seal and protect the watch movement against air, dust, and moisture, which over time, can penetrate the watch case seal, and prevent the watch movement from functioning properly.

All watch movements will require periodic maintenance. We recommend that a mechanical movement be inspected for possible servicing every 3 to 5 years and quartz movements at each battery change.

For specific details about your watch and recommended service, please refer to your warranty booklet.
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22. HOW DO I GET MY MOVADO APPRAISED FOR INSURANCE PURPOSES?

MGI can provide appraisals for watch brands that we manufacture. Please download, complete and return the Repair and Service Request Form with your watch to the address below. On the form, indicate, "Please appraise my watch for insurance purposes". After we receive your watch, we will mail you an estimate indicating the cost of the appraisal.

MGI
109 State Street
Moonachie, NJ 07074
1-800-810-2311
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MGISERVICE.COM FAQS

23. HOW DO I READ MY SERVICE ESTIMATE?

Prior to any work being performed to service your Movado timepiece, you will be provided with a service estimate. The top section of the estimate will contain your address, the repair number (6 digit number), and information about your watch including model number, serial number and SKU number. (The model number is the same thing as a SKU number, and not all watches have serial numbers, so:) the SKU/model number, and where available, the serial number.
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24. WHAT IS THE USER ID AND PASSWORD THAT IS ON MY SERVICE ESTIMATE?

All watches received by MGI for repairs will be provided with a service estimate prior to any work being done. If you reside in the United States, you will be given an ID and Password on your service estimate. With this information, you can log on at www.mgiservice.com to view and authorize the work.
REQUIRED SERVICE When providing a service estimate MGI will list all materials, labor and associated prices that are necessary to: • Restore your watch to working order. • Enable the watch to be worn safely and securely on your wrist. • Ensure the watch is water-resistant (for water-resistant models only).RECOMMENDED SERVICE In addition to any required service, MGI will also provide a list of all materials, labor and associated prices for recommended work. This work can be accepted or rejected.
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25. WHAT IS THE DIFFERENCE BETWEEN REQUIRED REPAIRS AND RECOMMENDED REPAIRS?

Required repairs are those that will not only restore your watch to working order, but will also ensure that your watch can be worn safely and securely on your wrist and that water resistance is maintained.

Recommended repairs are those that may improve the appearance of the watch, but will not affect its proper fit or function.
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26. FEES AND SHIPPING

The last section of your service estimate will provide details for the (1) Required Repair Charges, (2) Recommended Repair Charges, (3) Shipping Fee, and (4) Total Charges and Amount Due. You are able to approve the charges or request that your watch be returned to you without any work being performed by logging on at www.mgiservice.com with the ID and Password provided to you.
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27. WILL I RECEIVE AN ESTIMATE PRIOR TO MY WATCH BEING REPAIRED?

If you send your watch to the Movado Group Inc (MGI) directly, and your watch is out of warranty, you will receive an estimate indicating all Required Repairs and their associated costs. You can then decide whether or not you wish to proceed with all of the work, some of the work, or if you would like us to return your watch to you in the condition it was received.
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28. HOW DO I RESPOND TO A SERVICE ESTIMATE I RECEIVED IN THE MAIL?

If you reside in the United States and have received an Estimate for watch Repair or Service, you can log on at www.mgiservice.com to view and authorize the work. Please use the ID and Password provided on your Estimate.

If you reside in Canada, please respond either by fax: 905-415-9776, or toll-free 1-800-398-6767. You may also send an email message to: custservca@movadogroup.com
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29. HOW SHOULD I PACK AND MAIL MY WATCH?

When mailing your watch for repair or service, please:
• Pack it securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. DO NOT use the gift box that came with your watch; it is not designed for shipping.
• If still under warranty, please include your valid warranty card, or a copy of the original sales receipt from the authorized retailer.
• Ship the watch via the courier of your choice, but you may wish to choose a method that allows you to track the package. Remember to insure your watch for its full replacement value. If you are mailing your watch to our MGI location in Moonachie, NJ, please download and complete and enclose the MGI Repair and Service Request Form with your watch. If you do not use the form, be sure to include your name, address, phone number and a brief description of the problem with your watch and/or the type of service or repair it needs.

To ensure safe delivery, please do not put "Movado" or the name of any other watch brand on the cover of the package. Note: Our Movado facility in Moonachie, NJ facility is NOT OPEN to walk-in customers.

We can accept delivery of watches by mail only at the Moonachie, NJ facility.
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30. HOW LONG DOES A TYPICAL REPAIR TAKE?

Repair time will vary depending upon the specific Authorized Service Center to which you send your watch, and its guidelines. Each of our Authorized Service Centers will advise you of the anticipated time needed to complete repairs once they have evaluated your watch.

For watches sent directly to the Movado Group, Inc. (MGI):

After your watch is received, it takes approximately 15 business days to process the watch and have it estimated by a professional. Estimating will provide you with a list of the repairs required and/or recommended to ensure that your watch keeps time properly, can be worn securely on your wrist and is water resistant. We then send you a written Estimate via 1st Class USPS Mail so you can examine the proposed work and the associated costs (if the watch is not under warranty, or the required service is not covered under the terms of the warranty). If you decide to proceed with the repair/service work, you can respond to the Estimate by logging on at www.mgiservice.com. You will be given an ID and Password to use for accepting your Estimate and authorizing the repair work described in the Estimate. (Please note, web access is only applicable when you send your watch to MGI in Moonachie, NJ).

Once you have authorized the repair work, it will take an average of 15 business days to complete the repair, however your Estimate will give you greater detail. The standard return delivery is via FedEx 2nd Day Delivery, Signature Required.
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31. CAN YOU GET SCRATCHES OFF OF MY CASE AND BRACELET?

We will refinish your case and/or bracelet at your request, or if we feel it is required as part of the repair.

For Stainless Steel, Gold or Stainless Steel/Gold combinations:
• All cases and bracelets will be refinished to the best extent possible, based on their existing conditions when received by MGI.
• Prior to refinishing, the movement is removed to prevent any damage during the refinishing process.
• Removable links are separated and refinished individually.
• Non-removable links of different materials or finishes are masked and polished, or satin finished, in separate steps.
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32. WHAT IS THE WATER RESISTANCE MAINTENANCE?

Water resistance is achieved by installing seals between the major parts of the watch case. The watch is fitted with a series of gaskets and a specially designed crown, which together, seal the watch and prevent moisture from entering the case. To maintain the integrity of this water-resistant system, periodic maintenance is required. The gaskets and crown are subject to wear and deterioration under conditions of normal use. Therefore, these parts should be inspected and replaced, as needed, each time the watch is opened for service, including battery changes. In addition, water-resistant watches must be tested to ensure that the proper seal has been re-established. NOTE: All work performed by MGI carries a one-year warranty.
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33. WHAT IS A MOVEMENT MAINTENANCE/OVERHAUL?

Like any finely crafted mechanism, a mechanical or quartz watch requires periodic maintenance to ensure optimum performance. Power is transmitted by a wheel train to the watch hands which indicate the time. To reduce the friction, the pivots of these wheels are turning in "jewels" – small synthetic rubies. Special lubrication is applied to the jewels to further minimize the friction. Over time, the aging lubrication can deteriorate, causing the watch to run erratically or stop. When a movement is said to be "dry", it means the lubricating oil has started to congeal, and a complete maintenance is needed. A Movement Maintenance (overhaul) is performed by an accomplished watchmaker and consists of the following procedures:
• Disassembly and thorough cleaning of the entire movement; correcting all defects; replacing faulty parts and depleted materials
• Oiling, regulating and re-assembly of movement, according to the manufacturer's specifications
• Replacement of the battery (quartz movements only)
• Testing on water-resistant models to assure seal has been reestablished

NOTE: All work performed by MGI carries a one-year warranty.
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34. WHERE DO I SEND MY MOVADO CLOCK FOR REPAIR?

Please send your clock to:

MGI
109 State Street
Moonachie, NJ 07074
1-800-810-2311

When mailing your clock for repair or service, please:
• Pack it securely in padded wrapping materials (for protection against shock) in a sturdy box sealed with tape. DO NOT use the gift box that came with your clock; it is not designed for shipping.
• Ship the clock via the courier of your choice, but you may wish to choose a method that allows you to track the package. Remember to insure your clock for its full replacement value. If you are mailing your clock to our MGI location in Moonachie, NJ, please download and complete and enclose the MGI Repair and Service Request Form with your watch. If you do not use the form, be sure to include your name, address, phone number and a brief description of the problem with your clock and/or the type of service or repair it needs.

To ensure safe delivery, please do not put "Movado" or the name of any other watch brand on the cover of the package. Note: Our Movado facility in Moonachie, NJ facility is NOT OPEN to walk-in customers.

We can accept delivery of watches by mail only at the Moonachie, NJ facility.
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Parts FAQS

35. CAN I ORDER ADDITIONAL PARTS?

You can order additional parts for your watch by contacting Customer Service. Please contact us at 1.800.810.2311 Monday - Friday, 9am to 5pm prevailing Eastern Time (except major holidays) or at www.mgiservice.com. With the exception of straps, bracelets and links, only Authorized Service Centers are permitted to purchase Movado brand watch parts.
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36. CAN I ORDER A DIFFERENT SIZE STRAP?

Yes, depending on the watch style, you can order a different size strap. Please contact Customer Service for price and availability at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
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37. CAN I ORDER ADDITIONAL LINKS FOR MY BRACELET?

Yes, if you need additional links for your watch, please contact Customer Service for price at 1.800.810.2311 Monday - Friday, 9am to 5pm Eastern Time (except major holidays).
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