GLOBAL PRIVACY POLICY

Effective Date:July 1, 2023

Last Reviewed:June 20, 2023

We at Movado Group, Inc. (“MGI”) along with our subsidiaries and affiliates (collectively, “Movado Group”) respect your concerns about privacy.

This Privacy Policy informs you about the types of information we collect, how we use and look after that information, with whom we share that information, and your privacy rights. It is provided in a layered format so you can click through to the specific areas set out below. If you would like to download a pdf version of this Privacy Policy, click here. If you have any questions about this Privacy Policy, please contact us

We urge you to read this Privacy Policy carefully to understand our policies and practices. By visiting any part of our Sites (as defined below) or by otherwise providing Movado Group with personal information by any means, you accept and agree to the practices described in this Privacy Policy.

In addition to the other provisions in this Privacy Policy, residents of the European Economic Area (EEA) (which includes the member states of the European Union plus Iceland, Lichtenstein, and Norway), the United Kingdom, and Switzerland should be sure to read the important information provided in Section 19, and consumers in the State of California should be sure to read the important information provided in Section 20

Our Sites are not designed for, directed to, or intended for children, and we do not knowingly collect personal information from or about children. If you are under 16, do not use our Sites or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If you believe Movado Group may have personal information about someone under the age of 16, please contact us.

1. What Is Movado Group?
2. What Is the Purpose of this Privacy Policy?
3. To Whom Does This Privacy Policy Apply?
4. When Does this Privacy Policy Apply?
5. How Will I Know About Changes to this Privacy Policy?
6. What Is Personal Information?
7. What Types of Personal Information Does Movado Group Collect?
8. How Does Movado Group Collect Personal Information?
9. What Types of Cookies, Pixel Tags, or other Automated Means Does Movado Group Use?
10. How Does Movado Group Use Personal Information?
11. With Whom Does Movado Group Share Personal Information?
12. What Should I Know About Third Party Interactions?
13. How Can I Opt-Out of Marketing or Change My Marketing Preferences?
14. How Does Movado Group Handle International Transfers?
15. What Are Movado Group’s Data Security Practices?
16. How Long Does Movado Group Keep Personal Information?
17. What if I Don’t Want You to Collect, Use or Share My Personal Information?
18. What Rights and Choices Do I Have?
19. Which Movado Group Companies Process and Share Information?
20. The GDPR Applies to Me, What Else Should I Know?
21. The CCPA Applies to Me, What Else Should I Know?
22. I Live in the United States, What Else Should I Know?
23. I Still Have Questions. How Can I Ask Them?

Movado Group is a group of affiliated companies that design, make, promote, and distribute watches, jewelry, eyewear, accessories, and related products.  Movado Group owns the Movado®, MVMT®, Olivia Burton®, Concord®, and Ebel® brands, and it is the worldwide authorized licensee in the watch category (and for certain licensors also in the jewelry category) for other brands, including Calvin Klein®, Coach®, Hugo Boss®, Lacoste®, and Tommy Hilfiger®.  Certain members of the Movado Group also sell these products directly to consumers through online and mobile applications or in Movado Company Stores.

This Privacy Policy is issued on behalf of the Movado Group of companies. When we use “Movado Group,” “we,” “us,” or “our” in this Privacy Policy, we are referring to the relevant company(ies) in the Movado Group of companies that is responsible for processing your personal information and any service provider that a Movado Group company has directed to perform those services on its behalf.

This Privacy Policy aims to give you information about how Movado Group collects and uses your personal information, including any information you may provide through our Sites, when you sign up for an account or loyalty program, when you join our marketing lists or participate in promotions, and when you purchase a product or use a service.  It also informs you about your rights and how the law protects you.

This Privacy Policy applies to Movado Group’s consumer (B2C) relationships, to its business-to-business (B2B) customer relationships, and to its employee relationships.  It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or using personal information from you so that you are fully aware of how and why we will be using that information.  This Privacy Policy supplements all other notices.

For our B2B relationships, this Privacy Policy may be augmented and/or modified by our contracts and our vendor/customer policies, and we encourage our customers and vendors to read this Privacy Policy in that context.

For our employee relationships, this Privacy Policy is augmented and/or modified by our company policies and employee handbooks, and we encourage our employees to read this Privacy Policy in that context.

This Privacy Policy applies any time a company within the Movado Group processes personal information, whether itself or through someone else. Some common examples of situations in which this Privacy Policy applies include: when you visit or interact with a website, feature, or online service that is owned or controlled by a company within the Movado Group, whether accessed via computer, mobile device, or otherwise (collectively, the “Websites”); when you purchase a product or service, whether through one of our Websites or at a Movado Company Store; when we provide after-sales service; when we answer customer inquiries; when you connect with us via “smart” wearable devices, social media channels, at our events, through sweepstakes and promotions, in response to surveys, and via emails, chats, text messages, or telephone; and when you seek a job within the Movado Group or are employed by a Movado Group company.

However, this Privacy Policy does not apply to uses, products, or services that are not owned or controlled by Movado Group. For example, our Websites may provide links to non-Movado Group websites, apps, plug-ins, or services. Moreover, certain content on our Websites may be hosted and served by third parties that Movado Group does not control. In addition, our products and services may be made available to you through third-party platforms (such as providers of app stores) or through other third-party channels (such as other retailers’ stores). The collection and use of your information by such third parties and through such third-party channels is subject to the policies and practices of those third parties, for which Movado Group is not responsible. We encourage you to read the privacy policy of every site and channel you visit.

Movado Group has contracted with U.S. Direct E-Commerce Limited, trading as eShopWorld, a company registered in Ireland under company registered number 479237, to make certain Movado Group products sold through some of our ecommerce sites available in select international markets. Consumers placing an order through eShopWorld will be subject to eShopWorld’s terms and conditions of sale and privacy policies and practices. eShopWorld will guide consumers through the steps they need to take to place an order and make a payment through them and, after the order has been placed, eShopWorld will be responsible for order fulfilment, returns, and customer support.

As part of the provision of these services, eShopWorld and Movado Group will be sharing consumers’ personal data. Consumers are urged to carefully read eShopWorld’s privacy policy, which is available here, before proceeding to make a purchase through eShopWorld. Movado Group will treat any personal data shared with it by eShopWorld in accordance with this Privacy Policy. Consumers wishing to make a data privacy request after placing an order through eShopWorld will need to consult eShopWorld’s directions to learn how to submit their requests directly to eShopWorld.

The easiest way to know when our Privacy Policy was last updated is to look at the Effective Date stated at the very top of the Privacy Policy. Any changes, updates, or modifications will be effective immediately on that date. You may obtain a copy of a prior policy by Contacting Us.

Movado Group reserves the right, at any time and without notice, to add to, change, update, or modify this Privacy Policy simply by posting such change, update, or modification. However, if we make changes to our Privacy Policy that materially impact our use of personal information about you that we collected prior to the date of such changes, we will make reasonable efforts to notify you. Accordingly, it is important that we have accurate and current contact information for you. You may update your information with us by updating your account or by Contacting Us, and we will use good faith efforts to make the requested changes in our then-active databases as soon as reasonably practicable. However, prior information may persist internally for our administrative purposes, and residual data may remain on backup media or for other reasons.

Your continued interactions with Movado Group, including your continued use of the Websites, following the posting or notice of a revised privacy policy means that you have accepted and agreed to the terms of the revised privacy policy.

Please check this Privacy Policy regularly to ensure that you are aware of our most recent policy and practices.

The definition of personal information, or personal data, varies from country to country and state to state.  For example, the EEA, United Kingdom, and Switzerland have defined personal data as any information relating to an identified or identifiable natural person.  In contrast, the State of California has defined personal information as information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.  As you can see, these definitions overlap, but they are not the same.

While it is important to understand what personal information is, it is equally important to understand what personal information is not. Personal information does not include deidentified, aggregated, anonymized, or pseudonymized data.

Deidentified data is information that cannot reasonably identify or be connected to a particular person. Aggregated, anonymized and pseudonymized data are subtypes of deidentified information. In each instance, identifying links have been removed.

Aggregated data is information that relates to a group of individuals and from which individual information has been removed.  Aggregated data may be derived from your personal information but is not itself personal information.  For example, we may aggregate your Usage Data with Usage Data from others to calculate the percentage of users accessing a specific Website feature.  However, if we combine or connect aggregated data with your personal information so that it can directly or indirectly reasonably identify you, then we will treat the combined data as personal information.

Anonymized data is information where the direct identifier has been removed, but the information still refers to a single user or account. Pseudonymization replaces the original identifier with a different identifier. For example, we may remove your name and replace it with a series of numbers. While anonymized or pseudonymized data may once have been personal information, after the links to identity are removed it no longer is.

Throughout this Privacy Policy, we will talk about personal information generally and about certain categories or types of personal information. While we try to apply a single definition of personal information globally, our processes are intended to align with the applicable legal definition. So please keep in mind that some of the information we discuss in this Privacy Policy may not be considered personal information under the law that applies to you. In that case, this Privacy Policy should not be interpreted to provide greater rights than you have under applicable law.

We collect the following types of personal information:

• Identity Information, such as first name, last name, username or similar identifier, and title.
• Contact Information, such as billing address, delivery address, email address, and telephone number.
• Payment Information, including bank account and payment card details, expiration date, authorization number or security code, and billing address.
• Transaction Information,including your Identity Information, Contact Information, Payment Information, and details about your purchases of products and services from us.
• Customer Service Information, such as a record of your service inquiries, comments, reviews, and warranty and repair history.
• Technical Information,including internet protocol (IP) address, your login data, browser type and version, time zone setting and geographical location, browser plug-in types and versions, operating system and platform and other technology or other unique identifier (a set of numbers or characters that is assigned to your computer, mobile phone, or other device when you are on the Internet) (“Device Identifier”) for any computer, mobile phone, tablet or other device (any of which are referred to as a “Device”) used to access the Sites.
• Demographics Information,such as zip code, age, and income.
• Profile Information, including your username or similar identifier, password, date of birth, gender, marital status, Demographics Information, Transaction Information, Customer Service Information, and your interests, preferences, feedback, and survey responses among other User Content.
• Usage Information,including information about how you use our Sites, products, and services, such as all of the areas within our Sites that you visit, how often you visit, the time of day you visit, etc
• User Content Information,including text (such as questions, comments, and suggestions), pictures, audio recordings, videos, and other content you share by participating or posting content publicly in reviews, interactive features, sweepstakes, or other communication functionality..
• Location Information, including information about your location gathered from a variety of technologies, such as GPS, IP address, and connected or nearby Wi-Fi networks.
• Marketing and Communications Information, including your choice whether to receive direct marketing communications from us and others and your communication preferences.
• Friends Information,including Contact Information about friends or other people you would like or have directed us to contact, such as when you make a gift.
• Employment Information, ,such as the name and address of past or current employers and employment history.

We use different methods to collect information from and about you. These methods include:

• Direct interactions You may give us your Identity, Contact, Payment, Transaction, Customer Service, Profile, User Content, Employment, Marketing and Communications and/or other Information by filling in forms or by communicating with us through chat messages, text messages, mail, telephone, email, social media, or otherwise. For example, this includes personal information you provide when you:
  • Interact with one of our websites or applications;;
  • Use our chat feature;
  • Contact our customer service team;
  • Create an account;
  • Purchase or seek to purchase our products;
  • Use or apply for our services (such as warranty, after-sales service, or in-store WiFi);
  • Subscribe to our newsletter;
  • Request to be on one or more of our marketing lists;
  • Enter a competition, promotion or survey;
  • Interact with us on social media;
  • Apply for a job; or
  • Give us feedback.
• Automated technologies or interactions. As you navigate through or interact with our Sites, we may automatically collect and log Technical, Profile, Location, Usage and/or other Information about your equipment, browsing actions, and patterns. We collect and log this personal information by using cookies, pixel tags, embedded scripts, server logs, location-sensing technology, and other similar technologies. We also may receive Technical, Profile, Location, Usage and/or other Information about you if you visit other websites employing our cookies or similar technologies. Please see What Types of Cookies, Pixel Tags, or other Automated Means Does Movado Group Use? for further details.
• Community Features. Our Sites may provide you the opportunity to participate in and post User Content publicly through reviews, surveys, interactive features, or other communication functionality (“Community Features”).  We may provide functionality for you to submit or post User Content through Community Features by linking our Sites to a third-party service or otherwise.  User Content consisting of uploaded files may contain metadata, which may contain personal information.  You should remove all such metadata, especially personal information, from your files before transmitting them to Movado Group.  When you choose to use Community Features, anything you submit is public – others (not just Movado Group) will have access to your User Content and may use or share it with third parties.  Consequently, if you choose to disclose personal information, that information will be considered public information, and the protections of this Privacy Policy will not apply.  If you submit User Content, it may be published online or offline at any time, and Movado Group may share it publicly or privately including by using it in whole or in part in our advertising, marketing, publicity, and promotional activities.  Once shared, Movado Group cannot control who and under what circumstances someone may further publish it.
• Third parties and publicly available sources.We may receive personal information about you from various third parties and public sources. For example, if you are on another website and you agree to receive information from us, the other website will forward your contact and other information to us so that we may contact you as requested. We also may supplement the information we collect with outside records from third parties in order to provide you with information, services, or goods you have requested, to enhance our ability to serve you, and to tailor our content to you. We may combine the information we receive from those other sources with information we collect from you or through our Sites. Other examples of information we may obtain from third party or public sources include:
  • Technical, Demographics, Marketing & Communications, and/or other Information from analytics providers and search information providers;
  • Contact, Payment, Transaction and/or other Information from payment processor, fraud detection and prevention companies, and providers of technical and delivery services;
  • Identity, Contact and/or other Information from publicly available sources;
  • Identity, Contact and/or other Information from friends or people you know and who have asked us to communicate with you;
  • Identity, Contact, Profile, Demographics, Usage, User Content, Friends, and/or other Information from social media channels like Facebook, Instagram, Pinterest, and Twitter;
  • Identity, Contact, Profile, Usage and/or other Information from advertising networks and marketing lists; and
  • Identity, Contact, Profile, and/or other Information from marketing insights companies like Experian.
• Information provided from other users.If you decide to invite someone else to create an account or to purchase our products or services, or if you opt to ship or gift products or services to someone else, we will collect the Identity, Contact, and other personal information you provide about the other person. In such circumstances, we may send a message to that person about your invitation, shipment, or gift. We rely upon you to obtain whatever consents from the other person may be required by law for us to collect that information and to contact them as you have requested.

When you go to our Websites, open our emails, use our apps or “smart” wearable devices, interact with Movado Group-related social media sites or tools, widgets, or plug-ins (all digital and physical sources, our “Sites”), we and third parties may collect and log certain information by automated means, such as cookies, pixel tags, embedded scripts, and flash LSOs (collectively, “Cookies”).

A “cookie” is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser or the hard drive of your computer or other electronic device like a tablet or smart phone. The identifier is then sent back to the server each time the browser requests a page from the server.

“Pixel tags” (also called clear GIFs, 1x1 GIFs, web beacons, pixels, tracking pixels, web bugs, tracking bugs, tags, web tags, and page tags) are small blocks of code on a webpage or email that allow websites to do things like read and place cookies. In contrast to cookies, which are stored on a user’s device, pixel tags are embedded in web pages or other content. The resulting connection can unobtrusively (usually invisibly) allow the collection of “clickstream data,” which is information about the links and other content a user views while, for example, browsing a site or reading an email.

“Embedded scripts” are programming code designed to collect information about your interactions with the Sites, such as the links you click. The code is temporarily downloaded onto your device from our web server or a third party and is active only while you are connected to the Sites.

“Flash LSOs” (also called flash cookies) are local shared objects used to store your preferences for volume control or to personalize certain video features. Flash cookies are different from browser cookies because of the amount and type of data and how the data is stored.

Cookies may be either “persistent” cookies or “session” Cookies. A persistent Cookie will be stored and will remain valid until its set expiration date, unless deleted by the user before the expiration date. They basically allow us to remember your preferences, such as language and other local settings, to make your next visit faster and easier. A session Cookie, on the other hand, will expire at the end of the user session when the web browser is closed. We and the third parties we permit to place Cookies on our Sites use session Cookies to manage and measure your access and use during a single browser session. They ensure the best performance of the electronic service we offer through our Sites.

Cookies also may be described as “internal” or “external” Cookies. Internal Cookies, also known as first-party Cookies, are placed by us and can only be read by us. For example, we use first-party Cookies to speed up the log-in process or enhance your user experience. External Cookies, also known as third-party Cookies, are placed by external companies and are used to analyze and measure audience and to improve the relevance of our Sites’ content and electronic services, among other things. Aside from placing Cookies ourselves, we also allow carefully-selected external parties to set third-party Cookies during your visit to our Sites. These organizations provide us with information on your use of the Sites. They also may use Cookies to promote our newest products and latest offers to you on other sites. For example, you may see products you viewed on our Sites presented on other sites as you navigate the internet. Some of these external parties may use your location to provide more relevant messaging.

There are several types of persistent and session Cookies, and internal and external Cookies, including:

Movado Group also uses cookies to collect information around abandoned shopping carts. A cart is considered abandoned within one hour of inactivity/lack of purchase. Once the cart is considered abandoned, Movado Group may send an SMS message as a reminder.

A complete listing of all of the types of information and uses of Cookies is not practicable, and the examples described above should not be considered exhaustive. However, our uses will be of the general nature described.

• Strictly necessary Cookies: These are technically mandatory Cookies that are required for the operation of our Sites. They include, for example, Cookies that enable you to log into secure areas of our Sites, use a shopping cart, make use of ecommerce and payment services, or engage with customer service.
• Functional Cookies: These are used to perform functions, such as storing your shopping cart selections while you continue to shop and navigate to different pages of our Sites. They also allow us to determine when your cart selections are about to be or have been abandoned and recognize you when you return to one of our Sites. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or region), and send you abandoned cart reminders. Functional Cookies also help us direct consumers to their appropriate Site and to determine whether an order is valid.
• Analytical or performance Cookies:These Cookies help us improve the quality of our Sites and our services by collecting information to assess how you use our Sites.  For example, analytical Cookies allow us to recognize and count the number of visitors and to see how visitors move around our Sites when they are using them. This helps us to improve the way our Sites work; for example, by ensuring that users are finding what they are looking for easily.  This is known as web analytics, and we use tools such as Google Analytics, Daasity, and Lucky Orange for this function.  We use web analytics to provide aggregate and anonymous statistics on how our Sites are used; to see how effective our advertisements are by identifying where you click and from which site you arrived; to provide feedback to carefully selected outside companies that one of our visitors also visited their site; to help us improve the Site by capturing errors in your browsing experience; and to provide you with improved Site functionality.
• Targeting & Advertising Cookies: These Cookies record your visit to our Sites, the pages you have visited, and the links you have followed. We and selected external parties use this information to make our Sites and the advertising displayed on them more relevant to your interests. We also may share this information with third parties to provide third party advertisements targeted to your interest. These Cookies help us evaluate and optimize our advertising campaigns on third-party platforms, such as sponsored posts on social media or banners on other sites, according to the preferences expressed by users of these third-party platforms.

WHAT INFORMATION DO WE COLLECT THROUGH COOKIES?

Most of the information captured by Cookies will not directly identify you. The data we collect through Cookies may include unique device identifier; browser characteristics; device characteristics; operating system; language preferences; referring URLs; information on actions taken on our site; dates and times of Site visits, downloads, and activations. In some circumstances, however, Cookies do collect and/or log personal information.

SETTING AND CHANGING YOUR COOKIE SETTINGS

When visiting one of our Sites on a particular device, you may see a banner that allows you to accept or reject certain types of Cookies. After you have made your selection, the banner will not appear again on that device for that Site for a period of time unless you clear your Cookies by adjusting your browser settings. However, please be aware that disabling, blocking, or deleting Cookies in your browser settings may impact your experience on all sites you visit, not just our Sites. Should you wish to change your Cookies settings for our Sites only, you may use the Manage My Cookies tool.

Please remember that you may need to repeat your Cookies selection on each separate device you use to access our Sites and for each individual Site you visit.

Additionally, some third parties may provide services to help you opt out of receiving online advertisements from their networks. Visit: http://optout.networkadvertising.org for more information. Movado Group is not responsible for these third party services.

If you choose not to change your Cookies settings and you proceed to navigate through our Sites, then you are affirmatively agreeing to the Site’s default Cookies settings (which may vary by location), and you are allowing us to use and share all information (including personal information) collected through the dropped Cookies for the purposes described in this Privacy Policy and in any other notice at collection.

Movado Group collects, logs, uses, and shares personal information to perform a variety of business functions and for any purpose required or permitted by law. For example, Movado Group collects and uses personal information:

• To provide product and service offerings;
• To process your registration and account creation with the Sites, including verifying your Contact Information is active and valid;
• To identify you as a user in our system;
• To perform the contract we are about to enter into or have entered into with you (for example, processing and shipping an order or performing after sales service) and to enforce our rights arising from that contract;
• To process payments and provide accurate billing and shipping;
• To send administrative notifications, such as order confirmations, order status updates, security, or support and maintenance services;
• To bill you for products or services;
• To form a view on what may be of interest to you or that you may want or need;
• • To deliver relevant and optimized content and to improve our Sites, products, services, marketing, customer relationships, and experiences including, without limitation, through session replay;
• To present our Sites and their content in a suitable and effective manner for you and your computer;
• To customize and tailor your experience on the Sites;
• To market and advertise our products and services, including sending newsletters, surveys, offers, and other promotional materials and recommending products or services that might be of interest to you;
• To respond to your inquiries related to employment opportunities;
• To notify you of changes to our Sites, services, terms and conditions, this Privacy Policy, or otherwise;
•  
• To perform compliance and fraud prevention and safety functions, including enforcing our terms of service and this Privacy Policy, protecting our rights, safety, or property, and protecting against, investigating, or deterring fraudulent, harmful, unauthorized, unethical, or illegal activity;
• To perform accounting, auditing, and other internal functions;
• To investigate, protect and enforce intellectual property rights;
• To comply with and enforce public company reporting and other legal requirements, relevant industry standards, contractual obligations, and our policies;
• To comply with lawful requests and legal process, such as to respond to subpoenas or requests from government authorities; and
• perform other functions (x) as described at the time of collection, (y) with your consent, or (z) as stated in other parts of this Privacy Policy.

We will use your personal information for all purposes disclosed in this Privacy Policy for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal information for an incompatible purpose, we will notify you and explain the legal basis under which the information will be used.

For more information about the legal bases on which we rely for the processing of data when the General Data Protection Regulation (GDPR) applies, please read The GDPR Applies to Me, What Else Should I Know?

We may share non-personal information (including deidentified and aggregated information) in our discretion and without restriction.

We may share personal information either as disclosed in this Privacy Policy or at the time of collection or with your consent.

We may share your personal information within the Movado Group of affiliated companies worldwide. Click here for a list of Movado Group companies that share consumer personal information. In addition, as described above, Movado Group’s business includes many different brands. Please know that when you share personal information with one of our brands, that information may be stored and shared across Movado Group, including with our other brands

We also may share your personal information with external companies who perform services on our behalf based on our instructions. We do not authorize these service providers to use or to disclose the data except as necessary to perform services on our behalf or to comply with legal requirements. Examples of these service providers include entities that process credit card payments, manage and reduce our credit risk, verify information, fulfill orders, and provide web hosting, analytics, and marketing services.

Where permitted by law or as instructed by you, we may share your personal information with other third parties for those parties’ own purposes, such as to offer products or services that may interest you. For example, personal information is shared in connection with third party interactions. For more information about this, please read What Should I Know About Third Party Interactions?

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government officials, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity, (iv) to third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets, and/or (v) to new owners who have acquired or have merged with our business.