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Customer Support

International Online Ordering

Online Purchasing

All products are subject to availability. We reserve the right to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotion. Discounts and promotions cannot be applied to past orders. We will inform you by email if we are unable to fill your order. Any individual customer may purchase up to five units of each watch model and we reserve the right to further limit the quantity of products we supply.

Payment

Movado accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • American Express
  • Additional payment methods are available in certain locations and vary by country

Taxes and Duties

Canada

All taxes, if any, due on your online transaction will be charged, as required by applicable laws. Please note that your on-screen transaction total reflects estimated sales tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated amount.

Other International Countries:

All taxes and duties, if any, due on your online transaction are included in the price.

Gift-Giving

Products purchased from Movado online come handsomely packaged in a signature Movado gift box. At your request, a complimentary Movado grosgrain ribbon and personalized gift card can be added. Simply indicate that the purchase is a gift during checkout and fill in the gift message area. Movado reserves the right to not transmit gift messaging that contains profanity, abusive or obscene information at the sole discretion of the brand.

Changes/Cancellations

If you wish to cancel or modify your order, please Contact Us; or call us toll free at 1-800-810-2311: our hours are Monday–Friday, 9AM–5PM, Eastern Time. We will try to accommodate your request, but once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once you have received your online order, please refer to our return instructions included with your shipment.

Shipping and Delivery

To ensure the secure delivery of your order we are unable to ship to P.O. Boxes, AFB or any other addresses not covered by DHL Express delivery. To further safeguard your purchase, an adult over the age of 21 must sign for the shipment package at time of delivery.

Free International Shipping to the following locations:

  • Canada
  • European Union
  • Hong Kong
  • Malaysia
  • Mexico
  • Singapore
  • Switzerland
  • United Kingdom


Please allow up to 3-4 business days for processing. Movado cannot be responsible for unanticipated delays.

Shipping Times

COUNTRY/REGION EXPRESS (BUSINESS DAYS)
Canada 3-5 DAYS
Europe 3-5 DAYS
Hong Kong 3-5 DAYS
Malaysia 3-5 DAYS
Mexico 3-5 DAYS
Singapore 3-5 DAYS
Switzerland 3-5 DAYS
United Kingdom 3-5 DAYS

Tracking

As soon as your purchase ships, we will email you a shipping confirmation which will allow you to track the status of your shipment online.

Limited Warranty

Every Movado watch we sell comes backed by a two-year limited warranty which covers the movement of your watch if it proves to be defective in either material or workmanship under normal use. Complete warranty information, along with an abbreviated list of authorized Movado service centers, is provided in the operating instructions, warranty & service guide booklet that will be shipped with your watch. Full warranty information may be found here and a current, complete list of authorized service centers may also be found here.

Errors and Inaccuracies

Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you after 5 business days, we will treat the order as cancelled.

Transfer of Ownership and Indemnity

Title to products you order on this website, and risk of loss or damage to those products, passes to you upon our delivery of the products to the carrier.

Contact Us

For product or online-order-related inquiries, please call us at 1-800-810-2311 or Contact Us.

Please note that we are available Monday–Friday, 9AM – 5PM prevailing Eastern Time, excluding holidays.